FAQ

Is this a trusted company ?

• We have years of experience.

• This is not a part time job. It is our business. Our clients are paramount to that business, so we aim to be easily to contact, and aim to answer all email's within 5 hours (usually much sooner) We have provided our services at hundreds of events, both private and corporate, and can offer our clients advice during the organisational stages. We have a 100% track record for ensuring that our bookings are served with one of OUR fountains. We do not sub-contract your booking to another company and we will not pull out at the last minute. Several of our clients have been very grateful that we could come up with the goods with very little notice, as they had been let down, by our competitors!

• ​

How do chocolate fountains operate at your event ?

• Chocolate fountains can be used alongside a buffet as a alternative to a dessert or even as a chocolate fountain wedding cake. They can be used to entertain guests on arrival at your event, also fountains create that wow factor at weddings, birthdays and corporate events.

• ​

What is the booking process for chocolate fountain hire ?

• We simply ask for a £75 non-refundable deposit and the remaining balance due two weeks prior to your event .

• ​

Is there hidden costs ?

• Up front advertising.

• Unlike some chocolate fountain companies, we do not hide our prices, or ask you to fill in a form to receive a quote. All popular package prices are displayed on the website, and our prices do not fluctuate..year in, year out. we also Don’t charge a extra £45 for a L.E.D light base for your fountain hire, All hires include this free of charge. Table hire is also included in your package as some hires don’t include tables and just hope the venue will have one suitable. we don’t take the gamble, we are only happy if your hire is as visually impressive as our pictures show, what you see in our photos is what you get at the price stated.

• ​

What chocolate do we use ?

• We only use the Finest Callebaut Belgian chocolate ,which is specially produced for chocolate fountains. No additional oils or coco butter are added. Our chocolate is also gluten free and suitable for vegetarians

• ​

Is the chocolate unlimited ?

• Yes ! All our packages offer unlimited chocolate for the specified number of guests, excluding DIY packages. This does not include guests using glasses or bowls to collect chocolate from the fountain. Chocolate left at the end of your event is either discarded or if you require we can leave it with you to take home.

• ​

Are the operators friendly ?

• Our operators are friendly, professional and smart.

• We are constantly being told how amiable our operators are. They are there to help and assist your guests, and to make sure everything runs smoothly.

• ​

Can guests dip themselves ?

• We let your guests dip themselves.

• Let your guests get the ultimate fun from the chocolate fountain and dip for themselves. A lot of companies won't allow this! Of course we are there to help if needed. We do how ever advise that Parties of and above 200 guests that our staff serve your guests to keep a orderly manner at the fountain and help your event run smooth. On parties of 300 and above this option is compulsory.

• ​

Can i have the fountain matching my colour scheme ?

• Yes! If you tell us which colour you desire we will match this to the napkins and the illuminated base lighting.

• ​

Can i have different colours of chocolate ?

• Yes! We can offer you different choice of chocolate milk, dark and white and you also can chose different coloured chocolate I.e Red, Orange, Blue pink green black yellow . Please ask us about this when booking your event.

• ​

How long do i get the fountain hire for ?

• We need one and half hours to set up before you would like the fountain to start running, once the fountain is running you then get the service for 2 hours.

• ​

What are my responsibilities ?

• We require you to make sure the venue has a 240v mains socket supply to run the fountain , we also require that you have inform the venue of our presence.

• ​

What do you supply ?

• We supply the fountain, illuminated base, table, table dressing, tableware, skewers, napkins, chocolate of your choice, dips and uniformed staff.

• ​

Where are you based ?

• We are a family run business that has been catering for events for over 20 years , we are based in Doncaster providing chocolate fountain hire and other event services to many happy customers all over the uk with a 100% track record.

• ​

Can i pay in instalment’s to spread the cost of my package ?

• Yes that is not a problem as long as the full payment is completed two weeks before your event.

• ​

Would i benefit from booking two packages together and receive a discount ?

• Yes if you're were to book more then one packages we would give you a considerable discount.

• ​

Removal of your fountain from the venue ?

• Removal of your fountain will be discrete and unobtrusive.

• When your fountain has concluded for the night the last thing you want is a long, lingering and disruptive dismantle procedure. We are one of only a few companies who can dismantle and remove from the room within 30 -45 minutes.

• ​

What if the fountain broke down ?

• Unlike some other companies, we always carry a spare machine....just in case. !! Never believe a company that tells you that their machines don't break down occasionally. If this ever happens at any of our events..it isn't a problem, as we always have a spare at hand.

• ​